Refund policy

Return & Exchange Policy

At Avartia Equestrian, we stand behind the quality of our products and want you to feel confident in your purchase. As a small business, we kindly ask that customers review all product details carefully before ordering.

Returns

We accept returns on eligible items within 14 days of delivery.

For standard returns, we offer store credit or exchange only.

Refunds are only issued if:

• The wrong item was sent, or

• The product is confirmed to be defective or damaged due to a product issue

Return Eligibility

To be eligible for a return, items must be:

• Unused

• In original condition

• Free of horse hair, dirt, odours, or signs of wear

• Returned in original packaging (if applicable)

Because our products are designed for equestrian use, any item showing signs of use in the barn, around horses, or while riding may not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items

• Gift cards

• Items marked as final sale

• Used items

• Items returned with signs of wear, dirt, odour, or horse hair

• Items damaged due to misuse, improper care, or normal wear and tear

Change-of-Mind Returns

For approved returns that are not due to an error on our part or a product defect, including but not limited to:

• Change of mind

• Preference

• Sizing concerns

• Ordering the wrong item

• Any other non-defective reason

the following conditions apply:

• Original shipping charges are non-refundable

• Customers are responsible for all return shipping costs

• Returns are eligible for store credit or exchange only

• Any store credit or exchange will be processed only after the returned item has been received and inspected

Damaged, Defective, or Incorrect Items

If you receive an item that is incorrect, or you believe your item has a product-related defect, please contact us within 7 days of delivery.

Please include:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

• A brief explanation of the issue

If the issue is determined to be due to a product defect, quality issue, or an error on our part, we may offer a replacement, exchange, store credit, or refund at our discretion.

Damage Caused by Carrier

Please note that Avartia Equestrian is not responsible for damage caused by the shipping carrier during transit.

If damage appears to be the result of rough handling, crushing, tearing, or other shipping-related issues after the package has left our possession, customers may be required to contact the shipping carrier directly.

We may request photos and review the situation to help determine whether the damage is:

• Carrier-related transit damage, or

• A product defect / damage present before shipment

If we determine the issue is related to the product itself, we will work with you toward an appropriate resolution.

Return Shipping Costs

Customers are responsible for return shipping costs for any approved return that is not due to:

• A confirmed product defect

• A damaged product caused by a product issue

• An incorrect item sent by us

For all other returns, including change-of-mind returns:

• Original shipping charges are non-refundable

• Return shipping costs are the customer’s responsibility

Refund Processing

If a refund is approved due to a confirmed product defect or an error on our part, the refund will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected, depending on your payment provider.

How to Start a Return

To request a return, exchange, or report a product issue, please contact us

Please include:

 

• Your full name

• Your order number

• The item(s) in question

• Reason for the request

• Photos (if applicable)

Returns sent back without prior approval may not be accepted.